Privacy policy

Last updated: 30.04.2026

At PinTonik, we respect your privacy as much as we respect the craft of our characters. This policy explains how we collect, use, and protect your personal information when you visit our online home (www.pintonik.com) or make a purchase from our studio.

1. Personal Information We Collect

When you visit the site, we automatically collect certain information about your device (IP address, time zone, and cookies). Additionally, when you make a purchase or attempt to make a purchase, we collect:

  • Order Information: Name, billing address, shipping address, payment information (processed securely), email address, and phone number.

2. How We Use Your Information

We use your "Order Information" generally to fulfill any orders placed through the site (including processing your payment, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you regarding your hand-crafted legends.

  • Screen our orders for potential risk or fraud.

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to new character drops or studio updates.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us provide our services. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Payment Processors: We share data with partners like Stripe or PayPal only as necessary to process your payment.

  • Shipping Carriers: We share your address and contact details with our shipping partners to ensure your legends arrive safely.

  • Compliance: We may also share your information to comply with applicable laws and regulations.

4. Your Rights (GDPR)

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


 

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

7. Cookies

We use cookies to improve your experience on our site (for example, to remember the items in your cart). You can choose to disable cookies through your individual browser settings.

8. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, or if you would like to make a complaint, please contact us by e-mail at hello@pintonik.com or by mail using the details provided below:

PinTonik Studio:
DreamON Studio GesbR
Desislava Stoeva
Scheibe 36 D/01
6167, Neustift im Stubaital
Austria

VAT: ATU78449458
EORI: ATEOS1000127837

Email: hello@pintonik.com
Website: www.pintonik.com
Phone: +43 660 4646420